商务交际英语(2)第1次形成性考核答案与讲评
(Chapter 07-08)
L True or False
Chapter 07 Technical Communication
(F) 01 ・ A table of contents is helpful, but not essential, for a manual (Chapter 7)
(T) 02. The same manual can be used by both experienced and inexperienced employees・(Chapter
7)
(F) ()3. A manual is simply one very long set of instructions. (Chapter 7)
(F) 04. People read a process description to learn how to perform a task. (Chapler 7) (T) 05. A process description can be written in present tense or past tense. (Chapter 7) (F) 06. In describing a process, begin each step with a verb. (Chapter 7)
(F) 07. A process description should be technical as your knowledge allows. (Chapter 7) (F) ()8. A primary appeal is the same as a request for specific action. (Chapter 7)
(F) 09. If you ask for a response to your request, most receivers will consider you pushy or
aggressive. (Chapter 7)
(T) 10. An RFP indicate that a proposal is solicited. (Chapter 7)
(T) 11. If a proposal is solicited, the receiver already recognizes the need. (Chapter 7)
(T) 12. Each step in instructions is numbered, starts with a verb, and is listed sequentially. (Chapter
7)
(F) 13. Descriptions should be subjective, specific, and precise, and measurements should be
detailed. (Chapter 7) (F) 14. Persuasive messages are organized directly・(Chapter 7) (T) 15. A proposal can be solicited or unsolicited. (Chapter 7)
Chapter 08 Develop and Using Graphic and Visual Aids
(F) 01. The main factor to consider when placing a graphic aid is where it will fit. (Chapter 8) The
main factor to consider when placing a graphic aid is where the reader would prefer and most benefit from its placement. (T)
(T) 02. A flow-chart is used to illustrate the steps in a new procedure. (Chapter 8)
(T) 03. A table is used to organize cumbersome detail into an easy-to-follow format. (Chapter 8) (T) 04. A map is used to show geographic relationship. (Chapter 8)
(F) 05. A photograph is used to emphasize details in assembling a product. (Chapter 8)
A drawing is used to emphasize details in assembling a product. (T) (F) 06. A drawing is used to provide a realistic view of a specific item・(Chapter 8)
A Picture is used to provide a realistic view of a specific item. (T)
(T) 07. An organization chart is used to show lines of authority and relationship among departments.
(Chapter 8)
(T) 08. A pie chart is used to show how the parts of a whole are distributed. (Chapter 8)
(F) 09. A bar graph is used to illustrate changes in quantities or values over time・(Chapter 8) A line chart is used to illustrate changes in quantities or values over time• (T) (F) 10. A line chart is used to compare one or more quantities with another. (Chapter 8)
A bar graph is used to compare one or more quantities with another. (T)
(T) 11. Each graphic aid should have a title identifying the contents and a source line if the graphic
aid is based on another source・(Chapter 8)
(T) 12. Visual aids options in elude posters and flip charts; transparencies, slides, and computer
presentations; whiteboards, and handouts. (Chapter 8)
(T) 13. A graphic aid provides a visual representation of the words in your message. (Chapter 8) (F) 14. A source line is included if the content of the material in the graphic aid originated with the
author of the document. (Chapter 8)
A source line is not included if the content of the material in the graphic aid originated with the author of the document. (T)
(F) 15. To choose the right graphic aid, you must know what you want to understand from the
graphic. (Chapter 8)
To choose the right graphic aid, you must know what you want your receiver to understand from the graphic. (T)
IL Multiple Choices:
Chapter 07 Technical Communication
0L Which of the followi ng is NOT the comp on ent of effective instructions? (Chapter 7)
Key C
A. A clear and limiting title.
B. An introduction and a list of need tools or materials.
C・ A proposal.
D. Numbered steps in sequential order. 02・ Each step in instructions ____ ・(Chapter 7)
Key D
A. is numbered B・ starts with a verb C・ is listed sequentially D. all of the above
()3・ Manuals are ____ than instructions usually covering several related processes. (Chapter 7)
Key B A
・ longer but simpler
B. longer and more complex C. shorter and simpler
D. shorter but more complex
04. An effective manual may include ______ . (Chapter 7)
Key D
A. a detailed table or con tents
B. an introduction C. tabs and dividers D. all of the above
05• A set of instructions explains how to perform a task, ________ a process description explains
how something works. (Chapter 7)
Key B
A. when B. while
C・ before
D. after
06. Object and mechanism descriptions are verbal and visual pictures. They include ___________ .
(Chapter 7)
Key D
A. a clear and limiting title
B・ an introduction and overview
C・ part-by-part descriptio n and a con elusion
D. all of the above
()7. In order to plan a persuasive letter, the writer should ______ . (Chapter 7)
Key D
A. identify the objective and the main idea
B. determine the supporting information C. adjust the content to the receiver D. all of the above
08- Persuasive messages are organized ______ . (Chapter 7)
Key B
A. directly B. indirectly C. positively D. negatively
09. A sales letter is organized ______ and focuses on the benefits of the product or services to the
customer. (Chapter 7)
Key B
A. directly B. indirectly
C・ positively D・ negatively
10. Collection letters are written in four stages, ______ ・(Chapter 7)
Key A
A. from the minder stage to the urgency stage B. from the discussing stage to the urgency stage C・ from the urgency stage to the minder stage D. from the urgency stage to the discussion stage
Chapter 08 Develop and Using Graphic and Visual Aids
01 • Graphic aids ______ . (Chapter 8)
Key D
A. provide a visual representation of words B. present dense information more clearly C・ can be created using a personal computer D. all of the above
02・ The parts of a graphic aid are _____ ・(Chapter 8)
Key D
A. a unique number for referencing purposes B. a title C・ a source line D. all of the above
()3・ Which of the following is not a characteristic of a multimedia? (Chapter 8)
KeyC
A. Animation. B. Sound.
C. Projection of three-dimensional objects. D. Video clips with sound.
04. _____ is used to show lines of authority and relationships among departments and
employees with an organization. (Chapter 8)
Key B
A. A table
B. An organization chart C. A flowchart D・ A photograph
05. _____ is used to illustrate changes in quantities or values over time・(Chapter 8)
KeyC
A. A flowchart B. A pie chat C・ A line graph D. A bar graph
06・ ____ is used to compare one or more quantities with another. (Chapter 8)
Key D
A. A flowchart B. A pie chat C・ A line graph
D. A bar graph
07. _____ is used to provide a realistic view of a specific item or place. (Chapter 8)
Key B
A. A map B. A picture C・ A drawing
D. A table
08- _____ shows how the parts of a whole are distributed, and how the parts relate to one
anothe匚(Chapter 8)
KeyC
A. An organization chart B. A flowchart C. A pie chart D. A bar graph 09・ ____ use boxes with names and job titles or departments that connected with lines.
(Chapter 8)
A. Organization charts B. Flowcharts C. Pie charts D. Line graphs
10. _____ is useful for communicating complicated ideas or procedures. (Chapter 8)
A. A map B. A drawing C・ A photograph D. A flowchart
Key A
Key B
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