Dear Tom,
I’m very sorry that I can’t go on a trip to Beijing ised you. I’m e places of interest in Beijing. Wish you have a good time this ent ments and experiences for our services. I am most
embarrassed to learn about the service ings that you encountered and the problems you had ments personally to learn ments and experiences and I quite agree that the points you raise are unacceptable and assure you it.
I do hope that despite this you er satisfaction is al petition and makes us truly “Shanghai”.
We are very conscious of the importance in providing a consistent high level of service standards to all our guests and create a most favorable impression with each and every stay.
Please do not hesitate to call me any time if I can be of any assistance.
Sincerely yours,
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